FAQs

1. How do I send in my song choice?

Before adding the keychain to your cart, there is a box where you are able to write your song and artist name. You will not be able to add the item unless this section is filled out. 

 

2. What if I want a different image than the album cover art?

You can choose any image you would like to upload, it doesn't have to be the album cover :) 

 

3. Does the keychain play music?

Nope! This is just an image and your song choice :)

   

4. When will I get my keychain?

Items will be shipped out in 2 weeks at the very latest. Each item is handmade for each custom design so we really appreciate your patience :)

 

5. Do you ship internationally?

Yes! Shipping costs vary so please be aware. We ship from the United States :)

 

6. What is the status of my order?

Once you purchase, you will receive a confirmation email. Once your order has shipped, you will receive an email with the tracking information, which you can use our Track Your Order page to see your order's status.  

 

7. Can I change my order?

If your item has not been shipped, you can contact us at allthatluxuryy@gmail.com to change it. If it has been shipped, it can not be changed. 

 

8. How does the alarm work?

Attached is an image that shows how to work the alarm keychain.

 

 

 

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